Frequently asked questions
01Is LingShu already in mass production?+
No. LingShu is in development and user validation. A reservation helps us validate genuine demand before production.
02Is the reservation fee refundable?+
Yes. You may submit a refund request under the published refund policy. The mock demo processes requests manually.
03Will the fee be applied to my purchase?+
Yes. The full reservation fee is intended to be applied to a future eligible purchase.
04What will the product cost?+
The displayed range is research only and is not a final selling-price commitment.
05When will it ship?+
The current target is shown on the reservation page and may change as validation, engineering and production progress.
06Are the finishes and wearing styles different devices?+
No. Rose crystal and geometric facet are two visual finishes. Necklace, bracelet and clip are interchangeable carriers for the same emotional-management core.
07Can it diagnose a mental-health condition?+
No. LingShu estimates possible emotion and stress trends for general wellness. It does not diagnose or treat any condition.
08How is my data protected?+
We collect only the information needed for validation, orders and support. Payment credentials are handled by payment providers and are not stored here.
09Can overseas customers request refunds?+
Yes, subject to the overseas refund policy displayed before reservation.
10How do I look up an order?+
Use your order number together with the email or phone used at checkout.
11What if production does not proceed?+
The final policy will describe the refund process if the project is cancelled or does not reach production readiness.
12How can I contact support?+
Use the support email shown in the site footer and your reservation confirmation.